4 Solving Ongoing Problems in Familiar Areas: this can be called troubleshooting because it is maintenance activity: (a) things should be running right, (b) but something happened to cause a malfunction, and (c) it is necessary to restore procedures, systems, operations, etc. to normal status. The problems have probably occurred before; therefore, the solutions are also known.
Solving on-going problems in familiar areas required to apply rational formulas, rules, systems and/or procedures to deal with concrete problems where standardization exists. Quality, efficiency, production and maintenance are activities for application of this Worker Trait.
|High motivation indicates that this person uses and applies rational formulas, rules, systems and/or procedures to deal with concrete variables where only limited instructions or guidelines exist. Emphasis here is on solving operational or administrative problems which have currently developed in familiar areas. This is commonly known as trouble-shooting. The objective is to get the train back on the track. This requires on-site familiarity with operations, a "sense" or suspicion of where things might or could break down, and savvy about ways to fix the problem.|
|Moderate motivation indicates that this person is motivated and equipped for trouble shootingto recognize or otherwise identify problems or developing problems in familiar operational or procedural areas; to tackle problems with intent to solve the problems and restore function to former levels or better. This requires on-site familiarity with those operations, a sense or suspicion of where things might or could break down, and savvy about ways to fix the problem.|
|Low motivation indicates that this person doesn't want problems, or problem solving responsibilities. Management responsibilities for problem solving is avoided even more. Low motivation indicates that this person assumes or hopes that things will go on without problems. When problems arise, they may be experienced as frustrating and stressful.|