People: Relationships, Roles, Interaction

6 Service Communication: Voluntarily Inform Others: willing, voluntary, even intentional communication in order to provide useful and/or beneficial information to others relative to their interests, activities, needs or objectives. Voluntary service is the primary motivation. Benevolent, literary, clerical and/or administrative traits are likely to be involved.

Service communication: voluntarily inform others to willingly offer and communicate information that is helpful for others; it can be called communicative benevolence. Literary, gregarious and benevolent traits are often involved—but they are not necessary. Examples of service communication: public relations, customer relations, receptionist, librarian, travel or real estate agent.

High motivation indicates that this person feels both privilege and responsibility to use communicative talent (including persuasion) to voluntarily provide beneficial information to others. This includes strongly motivated benevolent and literary traits. Self-satisfaction comes almost exclusively from the subjective realization that the information, voluntarily given, has been helpful to other persons. That service communication is enhanced by this person having empathetic interest in knowing the other person or persons-their needs, wishes and communicative (listening) orientation. Non-persuasive service communication can become persuasive, and persistent, when expressed in the interest of someone needing a high motivation, and indicates that this person will stand up for them.
Moderate motivation indicates that this person voluntarily communicates to others with the intent or hope that the information will be in their interest and for their benefit. At medium motivation, it is probable that benevolent and literary traits are more strongly motivated than the persuasive trait. The persuasive trait might have low motivation, but the sense of service responsibility will cause willingness, even duty to communicate.
Low motivation indicates that this person feels little inclination or responsibility to offer information to others. Benevolent, literary and persuasive traits (in that order) are usually involved in voluntary service communication. Because motivation is low, it means that one, two or all of these traits have low motivation. It is valuable to determine which, if any, of those traits, cause disinterest in service communication.